Computer anxiety's impact on computer user documentation
Department of Humanities and Social Sciences
Master of Science
Professional and Technical Communication
Fleischer, Doris Zames
Rogers, Carl (1902-1987)
Computer anxiety is the fear or avoidance of the computer and the environment it represents. The anxiety can manifest in all computer users regardless of their experience or complexity of the tasks they must complete. The anxiety can be alleviated on one task, but as technology changes and advances, the user's comfort level is compromised and the anxiety reappears. Understanding computer anxiety as it relates to computer user documentation is a compelling research question. Although there have been many efforts to understand computer anxiety, there has been no clear way for technical communicators to resolve this problem in their approach to writing computer user documentation.
This study will determine the impact of computer anxiety on the preparation of computer user documentation as well as attempt to apply Carl Rogers "Rogerian" theory to computer anxiety as a means of describing what needs to happen in fostering a positive interaction between the user and the computer. In addition, a discussion of the "Minimalist Manual," as an effective computer user documentation strategy will show a parallel between features of minimalism and the "Rogerian" theory.
njit-etd2000-042 (72 pages ~ 3,354 KB pdf)
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Created December 06, 2001