| Title: |
Computer anxiety's impact on computer user documentation
|
| Author: | |
| Document Type: |
Thesis
|
| Department: |
Department of Humanities and Social Sciences
|
| Degree: |
Master of Science
|
| Major: |
Professional and Technical Communication
|
| Advisory Committee: |
Coppola, Nancy
Fleischer, Doris Zames
Kies, Jonathan
Harmon, John
|
| Thesis Date: |
2000, May
|
| Keywords: |
Computers--User Anxiety
Computers--User Documentation
Rogers, Carl (1902-1987)
Rogerian Theory
Minimalism
|
| Availability: |
Unrestricted
|
| Abstract: |
Computer anxiety is the fear or avoidance of the computer and the environment
it represents. The anxiety can manifest in all computer users regardless
of their experience or complexity of the tasks they must complete. The
anxiety can be alleviated on one task, but as technology changes and advances,
the user's comfort level is compromised and the anxiety reappears. Understanding
computer anxiety as it relates to computer user documentation is a compelling
research question. Although there have been many efforts to understand
computer anxiety, there has been no clear way for technical communicators
to resolve this problem in their approach to writing computer user documentation.
This study will determine the impact of computer anxiety on the preparation of computer user documentation as well as attempt to apply Carl Rogers "Rogerian" theory to computer anxiety as a means of describing what needs to happen in fostering a positive interaction between the user and the computer. In addition, a discussion of the "Minimalist Manual," as an effective computer user documentation strategy will show a parallel between features of minimalism and the "Rogerian" theory. |
| Complete Thesis: |
njit-etd2000-042
(71 pages ~ 3,914 KB pdf)
|
| Download by Chapters: |
Front
Matter (Title Page, Abstract, Table
of Contents, etc. ~ 11 pages ~ 310 KB pdf)
Chapter
1: Introduction (6 pages ~ 319 KB pdf)
Chapter
2: Computer Anxiety (8 pages ~ 427
KB pdf)
Chapter
3: Carl Rogers (6 pages ~ 368 KB pdf)
Chapter
4: The Minimalist Manual (11 pages
~ 604 KB pdf)
Chapter
5: Methods of Research (12 pages ~
835 KB pdf)
Chapter
6: Conclusions (5 pages ~ 230 KB pdf)
Appendix
A: Usability Test (10 pages ~ 543 KB
pdf)
Appendix
B: Questionnaire (8 pages ~ 417 KB
pdf)
References
(3 pages ~ 197 KB pdf)
|
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